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Level Family
Home repairs made simple for older adults, and peace of mind for the family helping them. One call, a fair price you can see, and a checked pro at the door.
How it works
- Just call. No app, no typing. Say what's wrong in your own words, like "my kitchen sink is leaking," and Level books it.
- Family stays in the loop. A son, daughter or helper gets the price by text, approves it and pays in the app. Nothing is paid at the door, and nobody can talk anyone into a surprise "emergency" job.
- A checked pro, and a heads-up first. Before the visit you get a text with the pro's photo and name. Level Family jobs go only to licensed, insured, background-checked pros with strong ratings.
- Same pro next time. Found someone you like? Ask for them first every time.
Stay in your home, safely
Small changes that prevent falls and make everyday life easier, at upfront prices:
| Job | Typical New York City price (Level estimate) |
|---|---|
| Grab bars (bathroom) | $150 to $350 per bar, installed into studs or blocking |
| Stair handrail | $250 to $700 per run, depending on length and wall type |
| Comfort-height toilet | $450 to $900, including haul-away of the old one |
| Smoke and carbon monoxide detectors | $100 to $250 for a typical apartment or small house |
| Brighter lighting and night lights | $150 to $450 for a few fixtures or plug-in path lights |
| Trip hazard fixes | $100 to $400: loose carpet, thresholds, cords, uneven tiles |
For families who help from far away
- Military families: approve and pay from anywhere, in any time zone.
- Sensory-friendly visits: for loved ones who do best with routine, preparation and calm.
"Is this quote fair?"
Someone at the door says you need a new roof or a new boiler? Snap a photo of the quote and Level tells you if the price is in the normal range. Try the free quote check.
Coming soon
- Twice-a-year home check-up. A pro changes filters, bulbs and detector batteries and spots small problems before they get big. A simple gift from the family.
- Moving and downsizing help. Packing, haul-away, delivery and furniture setup at the new place.
Your choice, always. The account holder decides who joins their account and can remove anyone at any time. Prices above are Level estimates for October 2026, not quotes; the pro confirms the price before any work starts.
Common questions
Does my parent need a smartphone?
No. Level Family works by phone call. They say what's wrong in their own words, and Level books it. A family member can handle the app side.
Who pays?
Whoever the family chooses. Usually the family member approves the price and pays in the app, so nothing is ever paid at the door.
Can a family member add themselves without permission?
No. The account holder chooses to add a family member, and can remove them at any time.
Are the pros background-checked?
Every Level pro is license- and insurance-checked. Level Family jobs only go to pros who have also passed a background check and have strong ratings.
Can my mother keep the same pro?
Yes. Once she finds someone she likes, she can ask for that pro first every time.